General Terms and Conditions
1. Scope of application
The following General Terms and Conditions apply for all orders placed in our online shop.
A consumer is any natural person who concludes a legal transaction primarily for purposes of their commercial or independent professional activity. An entrepreneur is any natural person or legal person society, which is concluding a legal transaction in the exercise of their commercial or self-employed professional activity. These terms apply to entrepreneurs also for all future contracts, without the need of a new notification. Should the supplier use conflicting, divergent or supplementary general terms and conditions of business then their applicability
is herewith ruled out; they shall only become part of this contract if we expressly accepted their applicability.
2. Contractual partner and conclusion of contract
The contracts will be entered into with InnovaSoft.
By offering products in the online shop, we are making a binding offer for the conclusion of a contract for these items. You may place our products in the shopping basket and amend your entries with no obligation to buy before you send your binding order, by using the correction features displayed and explained in the order process. The contract is concluded once you accept the offer reflecting the goods in your shopping basket by clicking on the “order” button. Once the order has been placed, you will receive another confirmation by email. If the following conditions are fulfilled, a binding contract may even be concluded before this, e.g.
- if you selected payment by credit card, the contract will be concluded the moment the credit card is charged.
- if you selected PayPal as a payment method, the contract will be concluded at the time you confirm PayPal’s order to make a payment.
- if you selected Sofort Überweisung (Immediately Banking) as a payment method, the contract will be concluded at the time you confirm Sofort Überweisung order to make a payment.
- if you selected the giropay payment method, the contract is concluded once giropay has received confirmation of the payment authorisation.
The languages available to conclude a contract are English and German.
We do not save the text of the contract.
The European Commission provides an online dispute resolution platform (OS) at http://ec.europa.eu/consumers/odr/ which the consumers may use to settle disputes.
3.Terms of delivery
In addition to the listed product prices, we will charge for delivery. The offers include further details with regard to the applicable delivery charges. We only ship/mail our goods. Personal collection of the goods is not possible.
4. Delivery charges
In addition to the listed product prices, we will charge for delivery. The offers include further details with regard to the applicable delivery charges.
In our online shop you will be able to choose from the following methods of payment:
Your credit card will be charged on completion of your order.
You will pay the invoice through this online money transfer provider. In order to do so, you must be a registered user or register yourself, verify your identity using your login data and confirm your authorisation to make a payment to us (exceptions may apply for guest access). You will receive more information during the ordering process.
Sofort Überweisung (Immediately Banking)
You will pay the invoice through this online money transfer provider. In order to do so, you must be a registered user or register yourself, verify your identity using your login data and confirm your authorisation to make a payment to us. You will receive more information during the ordering process.
6. Collection of the goods by customer
We only deliver by mail/courier service. Unfortunately, it is not possible for the customer to personally collect the goods.
7. Packstation (DHL recipient service)
We deliver to the German DHL recipient service, i.e. Packstation.
8. Reservation of property rights
The goods shall remain our property until full payment.
For entrepreneurs/companies the following shall apply:
We retain title of the goods until all claims resulting from an ongoing business relationship have been settled in full. You are entitled to sell these items in the normal course of the business; in advance, you assign all your receivables created on such resale to us up to the invoiced amount still outstanding—irrespective of the combination or amalgamation of these items with new goods—and we shall accept this claim. You remain entitled to collect the amounts receivable, however, we are also authorised to collect these amounts, should you not properly fulfil your payment obligations.
9. Transportation damage
In the event that packaging and/or products are delivered to you which are obviously damaged, please immediately notify the forwarder of such faults and then contact us straightaway. Failure to file a complaint or to contact us will not affect or void your legal warranty claim. Your notification, however, assists us in asserting our own claims towards the forwarder, and/or transport insurance.
10. Warranty and guarantees
Statutory warranty rights apply. Information on additional applicable guarantees with the specific rules pertaining thereto are available on the product pages and specialised information pages in our online shop.
11.Code of conduct
We have adopted the following codes of conduct:
The seller has adopted the quality criteria observed by Trusted Shops which are published in the Internet at
If you are an entrepreneur, the law of the Federal Republic of Germany applies to
the contractual relationship exclusively. Application of the Vienna UN Convention on Contracts for the International Sale of Goods is excluded.
The sole place of jurisdiction for all disputes arising out of the contractual relationship is our principal office if the contracting party is a merchant in the sense of the German Commercial Code, a legal person under public law or a special fund under public law.